995b's Privacy Policy

1 About This Policy

995b is a safe and reliable online gaming platform operated for users in Bangladesh. We are fully committed to protecting your privacy. This Privacy Policy ("Policy") explains how 995b collects, uses, stores, and where necessary shares your personal information with third parties.

By using this website or creating an account, you are considered to have accepted all the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

2 Information You Provide Directly

When you register an account with 995b or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• National ID card or passport details for identity verification
• Details of any messages or complaints submitted when contacting us

3 Automatically Collected Information

When you use the 995b platform, some information is collected automatically through technical means. This includes:

• IP address and device type
• Browser type and version
• Activity logs on the platform (login times, betting history, game play data)
• Information collected from cookies and similar tracking technologies
• Operating system and network information

4 Why We Use Your Information

995b uses your information only for lawful and specific purposes. These purposes are:

• Account management: Creating, managing, and securing your account.
• Identity verification: Verifying user age and identity to ensure a safe gaming environment (21+ confirmation).
• Financial transactions: Processing deposits and withdrawals smoothly.
• Customer service: Responding to your questions, complaints, and requests.
• Security: Preventing fraud, scams, and unauthorized access.
• Service improvement: Analyzing user experience to improve the quality of the platform.
• Legal obligations: Complying with applicable laws and regulations.
• Responsible gaming: Monitoring user gaming behavior to identify signs of problems and provide necessary support.

5 Marketing & Communications

With your consent, 995b may notify you about promotional messages, bonus offers, and platform updates via email or message. You can opt out of such communications at any time by informing our support team.

However, opting out does not apply to important account-related messages (such as security alerts and transaction confirmations), as these are essential for the security of your account.

6 When We Share Information

995b does not sell your personal information. However, we may share information with third parties in the following circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
• Technology service providers: With trusted technology partners who assist in operating the platform, who are bound by strict confidentiality agreements.
• Legal obligations: We are legally required to provide information in response to a court order or a lawful request from a government authority.
• Fraud prevention: Sharing necessary information with responsible agencies to prevent fraud and money laundering.
• Business changes: In the event of a company merger, acquisition, or asset transfer, but only under the same privacy protections.

7 Our Security Measures

995b uses industry-standard, up-to-date security technology to keep your personal and financial information safe. Our security measures include:

• SSL encryption: All data remains encrypted during transmission.
• Password hashing: Passwords are never stored in plain text.
• Two-factor authentication: An additional layer of security on your account.
• Regular security reviews: Identifying and addressing system vulnerabilities.
• Limited access: Only authorized staff can access sensitive information.
• Data backups: Regular backups to prevent data loss.

However, no organization can guarantee complete security when transmitting data over the internet. We therefore ask you to take personal precautions as well — use a strong password and do not share it with anyone.

8 Data Retention Period

We will retain your information only for as long as it is necessary or required to meet legal obligations. Specifically:

• All information will be retained while your account is active.
• Financial and identity-related information will be retained even after account closure for the applicable legal retention period.
• In the case of legal disputes or investigations, information may be retained for a longer period.
• Marketing-related information will be deleted at any time upon your request.

9 Your Privacy Rights

As a registered user on the 995b platform, you have the following rights:

• Right to access: You have the right to know what information we hold about you and how we use it.
• Right to rectification: If your account contains incorrect or outdated information, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your personal information be deleted (where there is no legal obligation to retain it).
• Right to restrict processing: In certain cases, you can request that the scope of how your information is used be limited.
• Right to withdraw consent: You can withdraw consent given for marketing communications at any time.
• Right to complain: If you are dissatisfied with how your information is used, you can file a formal complaint with us.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

10 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device that help websites remember your preferences and activity. 995b uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security — the platform cannot function without these.
• Functional cookies: Saving your language preferences, game settings, and other personal preferences.
• Analytical cookies: Understanding which parts of the platform are used most.
• Security cookies: Helping to detect and prevent fraud.

You can manage cookies by changing your browser settings. Keep in mind that blocking certain cookies may limit the functionality of the platform.

11 Age Restrictions & Information on Minors

995b is operated for users aged 21 and above only. We do not knowingly collect any personal information from minors. We take steps to verify age during registration.

If we have inadvertently collected information from a minor, please bring it to our attention. We will immediately delete that information and close the associated account.

12 Policy Updates

995b may review and update this privacy policy from time to time. This may be necessary due to improvements in service quality, adoption of new technology, or changes in law.

For significant changes, we will notify you through the platform or at your registered email. Continued use of the platform after changes are made will be considered acceptance of the new policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are able to provide assistance in Bengali and English 24/7.

• Live chat: Contact us directly through live chat on the platform.
• Email: [email protected]

We will try to respond to your request as quickly as possible after receiving it.